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Getting accurate customer satisfaction feedback can be challenging due to polarized opinions typically found in reviews. For instance, while some customers may rave about a dining experience, others might express extreme dissatisfaction. This trend arises because individuals often only share feedback when they have strong feelings, either very positive or very negative. Consequently, the majority of customers who experience a mediocre service may not leave any comments. This lack of feedback from those with average experiences makes it difficult for businesses to get a comprehensive understanding of customer satisfaction. Finding ways to encourage feedback from this middle ground is essential for a more balanced perspective.
