Dealing with paperwork implies making small corrections to them every day. Sometimes, the task runs nearly automatically, especially when it is part of your day-to-day routine. Nevertheless, in other cases, working with an unusual document like a Patient Satisfaction Survey can take valuable working time just to carry out the research. To ensure every operation with your paperwork is effortless and fast, you should find an optimal modifying solution for such jobs.
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W. Edwards Deming, known as the father of quality measurement, PDCA, and Six Sigma, is discussed along with other notable figures like Walt Disney, Hans Selye, and Mother Teresa. The speaker questions who does not belong in this group, suggesting that Walt Disney may be the odd one out. Innovation is highlighted as making unusual connections, emphasizing the importance of thinking outside the box. The concept of an "experience economy" is also mentioned as a new perspective on economic sectors.