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A Software Maintenance Agreement (SMA) is essentially an extended warranty for software, providing benefits such as access to the latest software releases, continuous software enhancements, version compatibility, and unlimited technical support. While technical support can be obtained without an SMA, it incurs a charge of $150 per issue. To order an SMA upgrade, a purchase order is required after receiving a quote. The SMA kit, sent within about a week, includes a USB flash drive, a pen, and an agenda book.