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[Music] in this procedure youll learn how to confirm the patients insurance determine her benefits identify exclusions and establish whether pre-authorization is required when a patient calls for an appointment identify her insurance plan ask for the information on her ID card this information will also be used to submit claims for services and procedures this is dr. Crawfords office this is Laura how can I help you yes Id like to make an appointment okay have you seen dr. Crawford before no this is the first time well welcome to our office are you having any urgent issues oh no I just needed a refill on my allergy medication I got a letter that dr. Benton retired and I was with him before I see okay our next available new patient appointment is next Monday at 9:00 a.m. does that work for you sure Monday at 9:00 got it okay can I have your full name please last name Palmer pa L M ER first name a me with a Y great and your date of birth 11 12 94 may I have your home address please