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Cradle Systems addresses the IT needs of businesses in South Australia through managed services, shifting the responsibility of network maintenance from business owners to the service provider. This arrangement helps reduce downtime and associated problems, ultimately leading to increased profitability for both parties. Managed services typically offer an all-inclusive package without hidden extras; however, after-hours emergency support is generally not included in standard agreements. For instance, Cradle Systems charges for support needed after 5:30 p.m. This model emphasizes the importance of proactive IT management to minimize issues rather than incentivizing reactive measures when problems arise.
