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Mike Cayley from the Automotive Training Institute discusses the "three Cs" for maintaining clear and organized work orders. The first C is "Concern," referring to the customer's issues, which should be separated if there are multiple concerns (e.g., squeaking brakes, a leak, and a burnt-out headlight). The second C is "Cause," where the technician inspects the vehicle to identify the reason behind the customer's concerns. Finally, the third C is "Correction," detailing what actions are needed to resolve the customer's issues. By following this structure, work orders can effectively communicate the customer's situation and the necessary repairs.