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82% of US consumers stop doing business with a brand due to poor customer service, emphasizing the importance of customer delight at every touchpoint. Poor customer satisfaction can negatively impact your business by losing customers, dropping sales, and decreasing employee morale. To ensure customer satisfaction, collecting feedback at every touchpoint is crucial. Customer satisfaction surveys help in gathering actionable feedback quickly. ProProfs Survey Maker allows you to create customizable online surveys, get reports, and ask any question in any way you want.