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Training effectiveness encompasses the benefits gained by both trainees and organizations from training programs. Trainees may acquire new skills or behaviors, while organizations may experience increased sales and higher customer satisfaction. Training evaluation assesses specific outcomes to determine these benefits. This process involves collecting data to evaluate the effectiveness of training by starting with a needs assessment to identify program goals, required resources, and expected outcomes. Following this, specific measurable training objectives should be established to guide the program. Clear and measurable objectives enhance focus and effectiveness in the evaluation process.