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In this tutorial, the focus is on optimizing team productivity by selecting the right customer success software. The speaker discusses the various choices available and poses critical questions: Which demos to see, how to assess each application, how many demos to conduct, and the importance of preparing questions in advance. The video features Gemma from Chili Piper, who shares her experiences in selecting a customer success tool. The goal of this process is to enhance team scalability without necessarily increasing personnel. The discussion covers the selection process, outcomes, and future plans for improving customer service efficiency.
