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A Master Service Agreement (MSA) is a contract between two parties outlining their obligations and expectations. It aims to streamline the contract process and simplify future agreements. The MSA specifies the services involved and includes key elements such as confidentiality (prohibiting disclosure of trade secrets), delivery requirements (defining who delivers what and when), dispute resolution (detailing how to address conflicts), geographic locations (agreeing on where work will be performed), and intellectual property rights (establishing ownership and usage rights of patents). An MSA is also known as a Service Level Agreement (SLA).
