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Lisa discusses the challenges gyms face during the coronavirus pandemic, emphasizing that many customers feel uncomfortable exercising indoors with strangers. Owen introduces Amy Davis, who shares insights on how customers can stop monthly gym withdrawals. Some gyms paused dues during shutdowns, while others continued charges, leading to frustration for those wanting to cancel memberships. One customer's attempt to cancel her membership at Fitness Connection highlights the difficulties. Despite wanting to avoid the gym during the pandemic, she faced obstacles accessing the online cancellation options, and phone support proved unhelpful as she struggled to complete her cancellation.
