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and Ill go into presentation mode there we go is there somebody that can confirm and chat that theyre seeing a presentation mode and not preview mode just go ahead and type in chat I have two monitors and its hard to tell what youre seeing and what Im seeing seeing preview with next slide thank you all right this should fix it thank you Brian all right great all right lets get started all right so lets talk about whats new for your change management application for ServiceNow so theres some new functionality that a choreo has developed theres some something called the change interceptor well cover that today well also cover the different types of changes there are three types and then well go through the change management process so from creating a new change and going through each of the states and up until closed well talk about Chevrons those are the states and thats gonna be new well talk about workflows Ill show you their risk assessment thats something thats g