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hello everyone today Im going to discuss about the relationship between incident problem and change management so before we start that we just have a quick view of the what is an instant management problem management and change management now just given the ITIL definitions of incident and instant management and incident is an unplanned interruption to an IT services production the quality of any IT service so that is an incident and what is an incident management so the incident management is like the process responsible managing the lifecycle of all incidents and ideally interent management goal is to restore a normal services service operations as soon as possible to minimize the impact on business operation ensuring that the best possible levels of service quality and availability is maintained that is what incident management is now next there is a problem and problem management so what is the problem the problem is a cause of one or more incidents that cause of they call is not