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[Music] change management handles change to service asset and configuration item or ci baselines across the whole service life cycle the purpose of the change management process is to control the life cycle of all changes and help in implementing beneficial changes with minimum disruption to it services the objective of change management is to respond to business and i.t requests to ensure alignment of services with business needs ensure that changes are introduced in a controlled manner optimizing business risk timely and successful implementation of changes to meet business needs and use standard processes and record every change the scope of change management is to handle changes to architecture tools metrics processes and documentation addition removal or modification of a service or a ci or associated documentation and changes to any of the five aspects of service design in the next screen we will discuss the change model the image illustrates the different activities in a change
