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foreign [Music] testing testing one two three it is the how to sell insurance podcast coming back at you again this is Ryan Federico I am here with some bad bad man Ashton delango londe Mr Keith vonseca DJ debt free all three of us back at it again and uh todays topic actually Keith had brought up uh he had been asked a few questions publicly about uh what kind of tone you bring into an appointment and dealing with clients and what kind of tone you take on the phone setting appointments and tones to avoid and so uh I want to kick it over to Keith to kind of tee up our conversation for today about the importance of tone and how you sound when youre talking to clients yeah thank you so much good to be back glad to be at home with you guys and um you know I think when I came into this industry I really thought of myself as like a customer service kind of person you know with that humble servant heart what can I do for you and I quickly understand understood and learned that my tone real
