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greetings everyone this presentation is done by dr din raj khalgi from dr d y podell institute of hotel management and catering technology pooney this presentation is regarding chapter number five that is reservations importance of guest cycle guest cycle refers to the distinct stages of guest interaction between the hotel and guests on the basis of the stage of interaction and activities involved the guest cycle is broadly classified into four main stages based on the activity type these are pre-arrival arrival occupancy departure modes of reservation in-person reservation a guest may make a reservation for himself at the hotel or someone on his behalf can book a room for him the reservation clerk will fill the reservation form in both cases and sometimes advance is also paid to make the reservation guaranteed by telephone this is usually the most common form of reservation found in all hotels it is quite easily accessible and most importantly it is interactive the guest can find out