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In this tutorial, the focus is on optimizing team productivity through the selection of the right customer success software. The discussion highlights the abundance of options available, raising questions about which demos are worth attending and how to evaluate them effectively. Viewers are prompted to consider aspects such as the number of demos to view, scoring criteria, and the importance of preparing questions in advance. Customized demos are also discussed. Gemma from Chili Piper shares her insights on the selection process, detailing how her team aimed to scale operations rather than simply increase personnel to manage customer needs. The conversation will cover their approach, outcomes, and future plans.
