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Customer satisfaction is crucial for business success, as 82% of U.S. consumers will stop doing business with a brand due to poor customer service. To ensure customer delight, it is important to collect feedback at every touchpoint of the customer journey. Customer satisfaction surveys, like those created with Proprofs Survey Maker, can help businesses gather actionable feedback and improve overall satisfaction. Proprofs offers customizable surveys, various question types, and detailed reports to help businesses enhance their customer experience.
