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sometimes its necessary to change a ticket category Im gonna show you how to do that its very easy we seen the ticket list view if you notice all the way to the right under category if you click that option or that box will be prompt youll be prompted to select whichever category you want to send that ticket to next this one Im going to send to my sales category now notice what happens right after I select that it immediately brings me into a page where Im able to add a reason why Im moving this ticket once I do that I also have an opportunity to assign a ticket to somebody within the team that manages that category so I can do that right now and Im also able to make adjustments to custom fields that belong to the category that will be receiving that ticket so I can do that too I can adjust some of my fields and when Im done I can save and finalize it changed by clicking the button at the bottom left corner that says change category and that is it thanks for watching [Music] [
