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Understanding customer satisfaction can be inconsistent, as many only leave feedback when they have extreme opinions. For instance, reviews can vary widely, with some praising a restaurant's food while others criticize it harshly. This polarized feedback is not particularly useful since most customers fall in between having a satisfactory experience and having a negative one. Typically, only those who are either very pleased or very upset share their thoughts. Therefore, businesses need strategies to elicit more balanced feedback from customers who may have had a decent experience but are unlikely to comment without prompting.
