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In this video tutorial, Chris Ward from ITPro TV discusses change management as an essential process in project and IT service management. Drawing from his experience as a project manager and operations manager, he expresses the common dread associated with change, emphasizing that it often brings risk, which can threaten project success and lead to missed deadlines and budget overruns. He argues that, although change is inevitable, it can be embraced to enhance IT services and project outcomes. The video focuses on traditional change management processes rather than agile methodologies like Scrum or spikes, providing insights into effectively managing change in IT projects.
