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The coronavirus pandemic has significantly impacted many businesses, including gyms, which are struggling to retain customers who feel uncomfortable exercising indoors. Some gyms paused membership dues during shutdowns, while others continued charging fees. Many customers, like Lisa, are facing challenges in canceling their memberships. Affected gym members report difficulties with online cancellation options being removed, and calls to the gym often yield no assistance. As a result, customers are left frustrated by the ongoing billing despite their desire to discontinue their memberships.
