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The NBC6 consumer investigation highlights issues of accountability among businesses in response to consumer complaints. Many consumers, seeking refunds, are being required to sign confidentiality agreements, potentially limiting their ability to speak out. Law professors advise consumers to consider the implications before agreeing to such terms. The investigation covers various consumer disputes, including faulty solar panels, deceptive used-car dealers, and ineffective hearing aids. However, affected consumers remain anonymous due to these agreements, raising concerns about transparency and accountability in resolving disputes.
