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in this video were going to be showing you how to change your supervisors state for demonstration purposes this is what our supervisor desktop looks like seeing that cisco finesse is so customizable your immediate view might appear slightly different our goal is to demonstrate the functionality and to ensure your understanding of your new phone system so that you can confidently and successfully go about your daily tasks first off your supervisor state can be found here in the top left hand corner and as you can see weve just logged in and we have automatically been placed and the not ready state to change our state we click on the small triangle next to the current state this brings down a drop down menu of options and we can see here a ready option with a little green circle to make ourselves ready we can go ahead and click on that and now weve placed ourselves in the ready state now that were in this state the ACD will recognize were available to receive phone calls to change