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[Music] please subscribe to my channel and click on the bell icon to get the regular updates of my channel and do not forget to like comment and share hello everyone welcome back to sas with servicenow this is itsm implementation mock training in this video we will configure state choice behavior on incident form we will update the state of incident automatically and make other fields mandatory as per the value of state so our first task would be that state should become on hold with on hold reason as awaiting change when change is created from incident so if you have incident and if you are creating a change from that incident then state of that particular incident should automatically become on hold and we have a field called on hold reason that should automatically be populated as a waiting change thats a first task second task is when state changes to on hold i think its kind of vice versa when state changes to on hold and on hold reason as a waiting change then change request f
