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now were going to be taking a look at changing your agent State for demonstration purposes this is what our agent desktop looks like seeing that cisco finesse is so customizable your immediate view might appear slightly different our goal is to demonstrate the functionality and to ensure your understanding of your new phone system so that you can confidently and successfully go about your daily tasks first off your agent State will be here in the top left-hand corner and you can see that weve just logged in and were automatically placed in the not ready state to change our state we simply click on this triangle here which brings down a drop down menu of choices right here we can see an option with a green circle that says ready were going to select ready now that weve changed our state the ACD will recognize that we are available to receive phone calls to change our state to not ready we can go about it the same way by simply clicking the drop-down menu and selecting a not ready
