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When entering a long-term contract with a customer, it may be necessary to include terms for future adjustments. It's important to clearly outline how these changes will work to ensure fairness. A term that allows you to alter important details arbitrarily may be deemed unfair. Fair terms should specify what may change, how it could change, and the timeline for these changes. Additionally, customers must be informed of any changes well in advance, and they should have the right to cancel if they disagree. Unfair terms cannot be enforced, and regulatory bodies like the CMA or trading standards can intervene. Employing fair terms can help avoid disputes and protect both parties.