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In this lesson, you will learn 36 effective English phrases for professional customer service, particularly useful for call center employees or anyone handling customer inquiries over the phone. The tutorial emphasizes the importance of greeting customers appropriately when answering calls. A professional greeting can include saying hello, stating the company name, and introducing yourself, for example, "Hello, English for Professionals. This is Derek from customer service. How can I help you today?" The lesson also prepares you for handling complaints and interactions with dissatisfied customers, highlighting key phrases that will aid in addressing their concerns effectively.
