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In this video, Matt addresses the issue of clients wanting to cancel their services. He promotes an upcoming live webinar on March 19th, which focuses on growing a cleaning business, covering topics like branding, marketing, customer service, and sales. Participants will receive useful templates used in Matt's own business and a six-month subscription to his cleaning quote premium service, which facilitates online booking for increased client acquisition. Matt emphasizes the importance of handling client cancellations effectively, acknowledging the impact losing clients can have on a business.