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In this lesson, you'll learn 36 essential English phrases for professional customer service, ideal for call center work or handling customer interactions over the phone. The tutorial covers effective phrases for managing complaints and addressing angry customers. It begins with strategies for answering calls and greeting customers, recommending a professional approach such as stating the company name and your own. For example, a proper greeting could be: "Hello, English for Professionals, this is Derek from customer service. How can I help you today?" It acknowledges that calls may not always begin positively, as customers may have issues to discuss.
