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In this tutorial, Keith Kelus addresses newbies in the landscaping business who struggle with creating work orders and receipts. He emphasizes the importance of providing legitimate paperwork to customers, rather than relying on cash transactions and verbal agreements, which can lead to awkward situations. Keith shares his personal frustration with understanding how to generate the necessary paperwork, recalling his attempts to find solutions both online and at office supply stores, which often left him feeling anxious and overwhelmed. He highlights the necessity of having structured documentation to maintain professionalism in customer interactions.
