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In this lesson, you will learn 36 useful English phrases for professional customer service, especially if you work in a call center or handle customer calls. The phrases are effective for managing complaints and addressing angry customers. The lesson begins with how to answer the phone professionally, recommending a greeting such as, "Hello [Company Name], this is [Your Name] from customer service. How can I help you today?" For example, "Hello, English for Professionals, this is Derek from customer service. How can I help you today?" It’s important to recognize that customers may not always respond positively, as they might have issues to discuss right from the start.