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In this video, Owen from Club Mate explains how to customize email templates for booking confirmations. When a customer makes a booking, they automatically receive an email that can be tailored to include additional information. To customize the email, go to the settings tab in the top right corner, scroll down to email templates, and select the booking email to edit. Key details like the customer's first name and surname will populate automatically. Users can enhance the email by adding extra information, such as a hyperlink to the fishery rules. This is done by clicking the link tab, entering the URL, and providing a text description.
