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Customer satisfaction feedback is often polarized, as most reviews stem from extremely positive or negative experiences. While some reviews may rave about exceptional meals, others may express disappointment, illustrating the variability in customer opinions. This occurs because customers typically only leave feedback when highly satisfied or very unhappy. This tendency complicates gaining a true understanding of overall customer sentiment. Many customers who have an average or decent experience may not share their thoughts unless prompted, highlighting the need for businesses to actively seek out more balanced feedback to better assess their service quality.