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The coronavirus pandemic has significantly impacted many businesses, particularly gyms. Many customers are hesitant to exercise indoors due to safety concerns. Amy Davis discusses three strategies for customers trying to cancel their gym memberships, as some gyms continued to charge dues during the shutdown, leading to frustration. One customer, after the reopening of Fitness Connection, felt unsafe and attempted to cancel her membership through the gym's website, which no longer offered an online cancellation option. Attempts to contact the gym via phone also proved unhelpful, highlighting the challenges faced by customers trying to stop unwanted monthly withdrawals.
