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welcome to total crm bytes today we will be covering customer voice customer voice can help you collect analyze and track feedback in an easy-to-use system in this session you will learn how you can implement this in your organization and connect with your customers in the moments that matter microsoft has put a lot of work into their survey tools over the past few years originally we started with voice of the customer which then evolved into microsoft forms then forms pro and now we've arrived at customer voice which takes the best from all these iterations to start creating a survey open customervoice.microsoft.com you will then have an option to create a new project you're provided with some base templates to work with and for today i'm going to create a new survey from blank and then next you will then be required to select the crm environment that this should be connected to and in this situation i am going to be selecting great view and now i can press create we now have the sta...