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Ive said this request so there is a full explanation is also there is a full explanation is also there so thats we will discuss that one afterwards okay so these are the service operation [Music] definitions you know to manage any company I.T company first of all any IIT company to manage happy Means to manage an I.T company so to we should follow certains steps okay things like from starting to end it if you know a software development life cycles kind of stuff okay so same thing it is its a full organization so software development life cycle kind of stuff belongs to to develop a software test deploy kind of stuff its not only one software part it is a whole it organization to manage whole ID organizations we need to follow certain steps the steps are defined in this ITIL concept it is means information technology infrastructure Library foreign [Music] [Music] four five sure its a mistake thats Western is only correct okay this is ideal Information Technology infrastructure Li