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okay in this video I'm going to show how to change a phone number to a name so this is our call activity list and as you can see here there's an outbound call to a phone number and we want to change this phone number to a contacts name so the first thing you do is you click on that record it opens up the ticket and on the right hand side here you can see this is the contact there's a little picture of a person so this is the contact record on the right side and you can input the RI guy d details notes etc about the contact but you can't edit you can edit this phone number unless you actually click on it like I just did before see if you hover over it it turns blue like a hyperlink and so you click on it and it opens up the screen and this screen is the contact records so this is all the information for this person and again you can see this little icon of a person on west side and the phone number and the phone number in this case I believe is Denise tinajero so let's change the numbe...