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In this tutorial, Dar discusses maintenance agreements for the 3CX phone system, a commercial product that comes with its first year of maintenance included. This initial agreement provides users with access to updates, bug fixes, and the ability to open support tickets through their reseller, who can directly connect with 3CX engineers. After the first year, maintenance remains available, allowing continued access to updates and support. The 3CX phone system is noted for its frequent updates, with a significant new release approximately every 14 months.
