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In this webinar on change management, Dennis Braganza from Vision Health Esteem introduces key topics including the definition of change management, the process for adding a change request, and the examination of change requests through various perspectives. The session will explore how to link changes with configuration items (CIs), incidents, problems, and tasks. Additionally, the use of dashboards and calendars in managing change will be covered, alongside ITIL automation and customized reporting for change management. The webinar begins with an overview of what constitutes change, illustrated using the evolution of the telephone.