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Sydney, a tourism student at the Lyceum of the Philippines University of Batangas, presents a tutorial on handling reservation calls in the front office. In the video, Sydney acts as the reservation agent while her partner, Miss Shiny McCraney, plays the client. The roleplay begins with Sydney greeting the caller and asking for their name to proceed with the reservation process. Shiny confirms her name and requests a room reservation for April 25th to 27th. Sydney informs her that there are several rooms available for those dates and inquires about the type of room needed. This video demonstrates the key steps involved in managing reservation calls effectively.
