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In this video, the speaker shares their client onboarding process for their bookkeeping business, providing a step-by-step guide and details about the tools used. The tutorial is aimed at bookkeepers who either lack an onboarding process or wish to improve theirs. Viewers are encouraged to compare their own processes with the speaker's and suggest any improvements or missing elements in the comments. The speaker explains that clients can reach out via their website or through phone calls, and phone inquiries are directed to the website for further details.