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The discussion begins by presenting a "who does not belong" question regarding notable figures associated with quality measurement, clinical practices, and compassion. W. Edwards Deming, the father of quality measurement; Hans Selye, known for psychoneuroimmunology; and Mother Teresa are likened to Walt Disney, whose contributions seem misaligned with the others. Initially, it seems illogical to include Disney among these figures, as he doesn't directly address clinical measurement or health topics. However, the speaker highlights that innovation often involves making unconventional connections. This is contextualized by referencing the book "The Experience Economy," which suggests a shift away from the traditional economic sectors of commodities, goods, and services.
