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In this video, Chris Ward discusses the concept of change management, drawing from his experiences as a project and operations manager. He shares that the term "change" was often dreaded due to its association with risks affecting project success, deadlines, and budgets. However, he emphasizes that change is inevitable and can be embraced to enhance IT services and project outcomes. While acknowledging the agile methodologies in contemporary IT projects, the focus of this video is on the traditional change management process, highlighting its importance in navigating changes effectively.
