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hello and welcome to the office 3x household series my name is mona rojin today we'll be learning how to create and edit ticket stages on the alpha 6 app what is a ticket stage ticker stage also called ticket status defines the various points that a ticket travels through in its life cycle ticket stages usually start from open to pending or in progress or resolved and then finally closed the account already has default ticket stages as you can see here have opened in progress closed and overdue you can edit the default stages or create new ones or you can just keep them as they are as they are most probably the possible or most probable parts that your ticket would go through in its life circle so to create a new ticket stage you go to the settings page click on ticket settings and select ticket stage here you see displayed list of tickets that are already there by default so to add a new stage click add new stage or add stage we will let's name this stage awaiting with one and there...
