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this is Amber Bell from Chow business solutions todays topic is how to change customer IDs in Microsoft Dynamics GP if you want to change customer IDs in Microsoft Dynamics GP you will use the customer combiner and modifier utility this tool used to be part of the professional services tools library but now it is accessed from the main sales window in Dynamics GP in the customer maintenance window you do not have the ability to edit or change the customer ID after is created this utility allows you to change the ID this change will affect all transactions for that customer both current and past it will look like the other ID never existed please be aware it is very important that you do a backup of your data because there is no undo for this process also if you are using any add-on products that connect to your customer database it is important that you contact us before using this tool this tool will not update some external databases also some tools require users to be logged in as