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lets talk a little bit about something else we need to consider in software development a design particularly high availability and high scalability when we talk about high availability we can think about it like a 7-eleven think about high availability like the hours of stores open 7-eleven is open 24 hours a day 7 days a week and youre not gonna see a back in five sign on the door high scalability is different than just being open 24 hours a day it means there are more shops open all around so if you come up to 7-eleven and theres a line out the door you can go to another one and you can still get your Slurpee the idea of high availability of high scalability is defined in the contract in the software world we call that a service level agreement or an SLA the thing we forget is that we can change our SLA for example 7-eleven was originally opened from 7:00 a.m. to 11:00 p.m. if he showed up at 11:01 they were not obligated to give you a Slurpee but thats ok because it was clear w