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the first way you can build trust at the front desk thatll contribute to a growing healthy office is use your patients name now I know you might be saying oh thats a HIPAA violation stop its not you can just use their first name and the research is clear every study that looked at doctors using the patients first name saw improved outcomes and improved patient satisfaction because we are humans we love our name we love to be recognized furthermore its a great skill to use their name in other ways maybe you have a whiteboard on the outside of every patient room and say this room reserved for Amanda or Steve or Jerry whoever it is loves seeing their name as if somebody was thinking about them already it drives up that patient satisfaction and we know it improves the outcomes by simply using their name
