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welcome to cap rates resident portal your home base to submit service requests receive building communication and book amenities lets get started on submitting your service request service requests can be general maintenance in your suite or other issues that may arise from time to time click on the create request button in the create service request box you will be asked to fill out a form that describes the issue that you are having you will select from a drop-down menu the type of issue you are having where that issue is located in your suite a subject to highlight your issue and importantly to provide a description of that request in the description of request box please detail as much information as possible to assist our staff members with resolving the issue in the additional information box please detail if you have a pet or other special note that is relevant to entering your suite we will do our best to accommodate them you can also upload photos that further illustrate what