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Welcome to part 15 of the Builder series. This video demonstrates how to create and deploy a customer satisfaction survey using Survey Designer and review survey results. It builds on the use case from previous videos in this series and references the Safety application built earlier. Surveys are built into the ServiceNow platform and are available on any instance. They are a great way to get general customer satisfaction data or feedback on a task activity such as when a request is closed. You can even create public surveys for non-ServiceNow users. Lets take a moment to review the design, assign, and view process for surveys. In the design phase, we identify what data we want to gather with the survey. Next, we identify who will receive the survey and when. Finally, well view the survey to ensure that it looks as we expect it to. Luke is the safety manager, and he knows the process and outcomes better than anyone so we granted him the surveyadmin role. Hes g
